Repairing your existing windscreen or window instead of replacing it with a new one is usually cheaper and easier, but it always depends on the extent of the problem. Sometimes your auto glass technician will recommend the whole windscreen be replaced due to the type, size and position of the damage. It’s important to get the right advice from someone you trust.

- Prevents further damage - Improves safety - No tampering with the original seal - Reduces the chance of failing a rego check - Cheaper and easier than glass replacement - Environmentally friendly alternative to replacement

Whether it’s a scratch or a chip, any damage to the glass surface can compromise its strength and become a bigger problem. Have it checked by an AGA member, who will advise your next steps.

Around 30 to 45 minutes.

How your window looks after the repairs depends on a number of factors – namely the extent and age of the original damage. The repairs will not be completely invisible, but up to 95% optical clarity can be maintained. The area may look like a small water spot, for example.

If your motor insurance covers glass damage, then windscreen chip repair or replacement can usually be carried out for free, and in most cases it won't even affect your no claims bonus. Your auto glass technician can often claim directly from your insurer so the work won’t cost you a cent. It depends on your coverage though, and sometimes falls into a comprehensive insurance option that may not be part of your package. We recommend you contact your insurer for details on what’s covered before approaching an auto glass technician, and then have your details ready (policy number, etc.).

It will take a professional around an hour to an hour and a half to replace a windscreen. You then have to wait about another hour for the direct glazing adhesive to dry to a safe degree. In total you should allow at least two hours before driving again.

Ask your auto glass technician for the direct glazing adhesive manufacturer’s recommended drive away time. It is usually one to two hours.

Car manufacturers generally use a direct glazing adhesive in conjunction with a cleaner and primer to bond the glass to the car body.

All glazing units fitted into your vehicle must meet the requirements of Australian Design Rule ADR 8/01 and comply with Australian Standard AS/NZS2080:2019 or equivalent International Standards. Look for a ‘compliance mark’, also known as a ‘bug’ as pictured here. Auto safety glass needs to have one to be legally compliant.

Yes, there are mobile auto glass technicians throughout Australia who will visit you. There are quick drying direct glazing adhesives and new portable tools that have been developed specifically for this purpose. Visit our member search for more information.